Refund Policy

Transparent and just refund policy terms assuring your comfort

Overview

We at CommonsInterface acknowledge that changes can arise, and we are committed to enforcing a refund regulation that is both transparent and equitable. This document details the conditions under which refunds are granted for services related to yacht charters.

Prior to booking, thoroughly review this policy. When you proceed with a charter booking through CommonsInterface, it is understood that you accept and consent to the terms of the refund agreement.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund minus the charges for handling

Processing Time: Within 5 to 7 business days

Handling Charge: €50 for transactions via credit card

Conditions: Must be filed in a written format through email or via telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the full cost of charter

Processing Time: Processed within 7-10 business days

Handling Fee: €25 deducted from the refund amount

Conditions: Valid justification required; includes administrative expenses

Less than 24 Hours Before Charter

No Refund

Eligible for: No reimbursement available

Exception: Emergency situations may be taken into account

Alternative: A credit for future charters could be offered at our discretion

Conditions: Evidence required for claims due to emergencies

Weather-Related Cancellations

Guarantee Against Inclement Weather

Clients' safety remains the utmost priority. Should the certified captain ascertain the weather to be too hazardous for the charter to proceed, we furnish you with flexible alternatives:

  • Full Refund: Should rescheduling be impossible, a full refund is granted
  • Reschedule: Charter on the next availability at zero extra cost
  • Charter Credit: Attain a credit good for one year from the original charter date

Procedure for Weather Evaluation

Weather conditions are rigorously evaluated including:

  • Study of wind patterns and intensity
  • Survey of sea status and wave elevation
  • Forecast concerning visibility and precipitation
  • Advisements and cautions from the Coast Guard
  • A safety assessment conducted by a competent captain

Decisive Timing: Decisions regarding weather-induced cancellation are made at a minimum of 4 hours before the planned departure.

Medical Emergency Refunds

Scenarios of Urgency

We are sympathetic to the fact that medical urgencies can arise unexpectedly. The following examples may warrant special consideration:

  • Unexpected medical conditions or injuries leading to hospital confinement
  • Bereavement within the immediate kin
  • Enlistment or emergency recall in the military
  • Mandates by court or jury obligations
  • Natural catastrophes impacting travel routes

Requirements for Proof

For consideration of an emergency refund, please furnish:

  • Verification from a medical institution or hospital records
  • Death attestation (where needed)
  • Authorized military directives
  • Summons from the court or jury service notices
  • Official travel warnings or disaster proclamations

Refund Procedure: Emergency-based reimbursements are handled within a timeframe of 3-5 business days upon presentation of appropriate substantiation.

Operational Cancellations

Technical Dilemmas

In the event that the yacht allocated to you undergoes mechanical issues that remain unresolved:

  • Substitute Option: Our aim is to supply an equivalent replacement
  • Total Reimbursement: Should there be no available suitable alternatives
  • Proportionate Refund: In case the substitute vessel diverges in pricing
  • Recompense: Supplemental remuneration might be provided for the trouble

Availability of Crew

On the uncommon occasions when a licensed crew is not procurable:

  • Efforts to arrange a backup crew will be made when feasible
  • Entire refund if the charter is unable to occur
  • No-cost scheduling for a future date

Refund Processing

Method of Reimbursement

The mode of refund correlates with the initial payment method employed for the booking:

  • Credit Cards: 5-7 business days for processing
  • Bank Transfers: 7-10 business days for completion
  • Cash/Cheque: Refunded within 3-5 business days

Service Charges

Credit Card Transactions

€50 charge for terminations occurring greater than 72 hours prior

Processing for Bank Deposits

€25 fee imposed on all refund transactions via bank transfer

Handling for International Payments

Additional costs may be applicable for international transactions

Credits for Charters

Occasions for Credit Issuance

In select scenarios, credits for charters might be dispensed as an alternate to direct refunds:

  • Last-minute cancellations (under 24 hours)
  • Cancellations due to adverse weather
  • Requests to voluntarily reschedule
  • Interruptions in operations

Stipulations for Credit

  • Duration of Validity: One-year validity starting from date of issue
  • Non-transferability: Credits cannot be exchanged among parties
  • Monetary Value: Equals the total value of the charter without service charges
  • Application: Usable towards any available charter
  • Expiration: No extension beyond the 12-month period

Partial Refunds for Incomplete Service

Disruptions in Service

If your time aboard is cut short or interrupted by events within our purview:

  • Refund proportional to the unused portion of the service
  • Credit equivalent to a future charter of the same value
  • Additional complimentary services or upgrades may be offered

Interruptions Caused by Guests

If a charter concludes prematurely due to actions or safety infractions by the guests:

  • No reimbursement for the unused duration
  • Full charge of the charter remains applicable
  • Possible ancillary fines

Settling Disputes

In the event of disagreement concerning a decision on refund, the following options are available:

  • Request a subsequent assessment by our senior management
  • Submission of additional substantiation or proof
  • Contact consumer rights organizations for a solution
  • Explore legal resolutions under the governing law

Steps to Take for a Refund

Step 1: Reach Out

To initiate a refund, make contact through:

Step 2: Submission of Particulars

Your refund appeal should encompass:

  • Confirmed booking identifier
  • Specified date and time of the charter
  • The basis for annulment
  • Any pertinent accompanying documents (if necessary)
  • Desired mode of refund

Step 3: Evaluation and Execution

Our team will confirm receipt of your appeal within a day, review the request relative to this policy, make a determination within two days, and conduct the authorized refunds following the specified timings.

Essential Reminders

  • All requests for refunds need to be made in writing
  • Refunds are completed in € regardless of the original currency used for payment
  • Purchasing travel insurance is highly advised
  • This policy can be modified with prior notice of 30 days
  • Refunds are subject to the relevant taxes and legislation

Information for Contact

For inquiries on refunds or to proceed with a refund request:

Refunds Department
CommonsInterface Marine Services Ltd.
Port de Monaco
Monaco 98000
Monaco

Phone: +377 93 10 20 30
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: September 23, 2025

We have designed this refund policy to be both clear-cut and equitable. It is advisable to scrutinize these conditions thoroughly prior to making a booking and to direct any questions to us.